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Sustainability

BECOME A COMPETITIVE HOTEL

Preventing negative impacts on the surrounding area is no longer enough. In a context where legislation is moving forward in favour of ESG (environmental, social and governance) standards and the consumer is showing increased awareness, hotels must assume a position of leadership to become an asset to the planet, generating positive impacts on its surrounding area.

Understanding how to adapt and going beyond current regulations, working on sustainability in terms of profitability, and implementing actions throughout the hotel's value chain are some of the key aspects of the service offered by The Good Concierge, the sustainability consultancy promoted by Keytel.

OUR SERVICES

  • TRAINING AND TEAM DEVELOPMENT

    Highly sustainability-oriented teams in service make a difference and impact the customer experience. We train your team so they feel committed and can bring your hotel's sustainable strategy to life. We adapt the training offer to your needs. The training sessions, online or in-person, empower and provide the necessary tools to implement sustainability transversally in your hotel's operations.
  • CIRCULARITY PLANS

    Law 3/2022 of June 15, 2022, on urgent measures for the sustainability and circularity of tourism in the Balearic Islands requires tourism sector establishments to draft a Circularity Plan. Each establishment must develop its Circularity Plan, which will include circular planning—aimed at outlining action lines and making them operational—and circular evaluation—focused on measuring the progress of the circular strategy.
  • REPORTING

    Reporting is used to either comply with the law or to communicate our Corporate Social Responsibility. In the first case, it includes the non-financial information report (11/2018) and the Equality Plan (06/2019). In the second case, it covers reports such as the sustainability report, corporate commitment letter, corporate roadmap, competitive regenerative balance, or activity and department-specific protocols.
  • SUSTAINABILITY CERTIFICATION

    If you want to obtain a sustainability certification, we will guide you through the process and evaluation. After a situational diagnosis, we will recommend the one most suitable for your characteristics. We highlight the sustainable actions already being implemented and propose an improvement plan.
  • TECHNICAL ASSISTANCE

    We offer hotel consulting services in sustainability and hotel ESG for specific issues. Grant management, drafting of technical reports, and others.
  • SUSTAINABLE STRATEGY

    Outsource your sustainability department, and we will establish the sustainable strategy and the steps to achieve it. This service includes monitoring, reporting, policies, and necessary protocols.